Run through these steps to troubleshoot the most common deposit problems:

1. If the MoneyPak was purchased less than 30 minutes ago, wait until 30 minutes have passed and try again. After purchase, there is a 20-30 minute delay before a MoneyPak is ready to use.


2. Double check that you entered the MoneyPak and card numbers correctly.


3. Click here to confirm that your card accepts MoneyPak. More information on what to do if your card doesn't accept MoneyPak.


4. Verify that the card being used is personalized with your name and has been activated. If you are not sure that your card is activated, check with the bank that issued your card. More information about card activation.


5. Confirm that the card being used has not expired. If your card is expired and you have not received a replacement card, check with the bank that issued your card.


6. Make sure your deposit does not exceed any MoneyPak deposit limits.


7. Check that the deposit limits for your prepaid or bank debit card have not been exceeded. To do this, check with the bank that issued your card.


8. If you are getting an error message that the MoneyPak has already been used, click here for more information on what to do.

The fastest way to get your money is to try depositing to a different card. If you have another card, you can check to see if it accepts MoneyPak and then try your deposit again.

If you would like to order a card that accepts MoneyPak, you can order a Green Dot Card.

You can also request a refund. Please note that refunds are sent by check and take up to two weeks to arrive.

MoneyPak can only be deposited to cards with the cardholder's name printed on the front that have been activated when they were received in the mail.

If you registered for a personalized card from Green Dot or another card provider you will need to wait until that card arrives to deposit a MoneyPak.

If you received your card but haven't activated it yet, please refer to the package your card came in for instructions, or call the number on the back of your card for assistance.

You can activate the following cards by clicking on the links below:
Green Dot
GoBank
Walmart MoneyCard

Double check that you entered the MoneyPak number correctly and try again.

Also double check that you or someone else you know and trust has not already used the MoneyPak. If you received the MoneyPak from someone else, confirm they have not already used it and that they gave you the correct MoneyPak number.

If you have already checked all these items and you believe the MoneyPak has been stolen, you should contact your local police department immediately to file a Police Report. You should also submit a fraud claim to Green Dot.

Because MoneyPak is a financial product, we have put in place industry-leading fraud protections to protect you and your money. In some rare cases, these fraud protections may make it more difficult for you to create your MoneyPak account.

1. Each customer may only have one MoneyPak account. If you try to create another account with the same information, account creation will fail. If you already have a MoneyPak account, please log in to that account and use it to deposit your MoneyPak. If you don't remember the password for your original MoneyPak account, go to the MoneyPak login page and click "Trouble with login". Follow the prompts to reset your password.


2. You must be able to receive and reply to a text message on your mobile phone. In some rare cases, your phone settings may not allow text messages from commercial accounts, or you may be blocking text messages from unknown senders. Check the settings on your phone to make sure you do not have any rules set that would block the text message. Once you have confirmed your phone settings, try creating your MoneyPak account again. If you don't receive the text message, you can request another one to complete the process. Carrier message and data rates apply.


3. You must have a real, working mobile phone to use MoneyPak. You may not use a virtual phone number (like Google Voice) even if that number can send and receive text messages. If you do not have a working mobile phone, you may request a refund for the funds on your MoneyPak.

If you are still having a problem creating your MoneyPak account, we will need more information to help you with this problem. Please go to our Help Form to submit your issue to us.

If you forgot your password, go to the MoneyPak login page and click "Trouble with login." Follow the prompts to reset your password.

If you are having a different problem logging in, we will need more information to help you with this problem. Please go to our Help Form to submit your issue to us.

We use an automated system that scans the information on your ID. Here are some helpful tips to upload readable images of your photo ID:

DO:
1. Place your ID on a dark colored surface
2. Center your ID in the frame and leave a visible dark border around your ID
3. Include your entire ID in the photo
4. Make sure your images are in focus and all text on your ID is readable when you zoom in on the image
5. Take the photo straight on, not at an angle
6. Make sure your ID is well lit with no glare or shadows
7. Take a photo of your real ID, not of a photocopy of your ID
   DO NOT:
   1. Cover any portion of your ID with your fingers or any other object
   2. Hold your ID up and photograph it in front of a back-light such as a window or lamp
   3. Use your flash or photograph your ID in a location where there will be glare on the image
   4. Take the photo with a webcam if you have another way to take the photo. If you must use a webcam then hold your ID very steady and take the photo so that your ID is against a dark background. If the ID is backlit, our system won’t be able to read it.
   5. Use a webcam if your webcam has less than 480p resolution. If you are not sure of the resolution of your webcam, take the photos of your ID with another device.

      Other helpful information about ID Verification

      To try your photo ID upload again, log in and try your deposit again. You will be prompted to upload your ID.

      If you have followed these instructions and continue to get this error, please fill out our Help Form to submit your issue to us.

To keep your funds safe and help prevent fraud, we may require you to provide additional identity information and documents before you can complete a MoneyPak deposit. In those instances, you may be asked to upload a photo ID. The information on your ID must match the information you provided to us when you created your MoneyPak account.

To upload your photo ID, please do the following:

1. Have your ID ready. If you are uploading from a computer, make sure you have photos of the front and back of your ID on your computer.


2. Log in to MoneyPak.com and try your deposit again. You will be prompted to upload your ID. Follow the prompts to start the ID upload process.


3. From the Country dropdown menu, select “United States of America.” This will also let you upload an ID from Puerto Rico. Important note: IDs from countries other than the United States will not be accepted.


4. Select your ID type from the document type dropdown menu.


5. Follow the remaining instructions to upload the images of the front and back of your photo ID.


6. Wait a few moments for your ID images to upload.


7. If you get an error message that we need a better picture, review these tips for taking good ID images and try again.


8. When you receive a confirmation message that your upload was successful, check your email for the results of your ID Verification and instructions on what to do next. We usually complete the review within half an hour, but if your ID requires manual review it may take up to two business days.

If your ID qualifies for approval, we will send you a confirmation email. You may then come back to moneypak.com and enter the MoneyPak number again to deposit the funds to your card.

If your ID does not qualify for approval, we will send you an email with instructions to request a refund for the funds on your MoneyPak.

If these instructions didn't solve your problem, please fill out our Help Form to submit your issue to us. "

To prevent fraud, MoneyPak limits the amount you can deposit during a day, week, and month. There are separate limits for each card you use with MoneyPak, and for all of the deposits you complete with your MoneyPak account. Whichever limit you hit first will apply to the deposit you are attempting to make. Your card issuer may also limit how much you can deposit to your card.

If you have hit a MoneyPak limit, you can either wait at least a day and try depositing to the same card again, or try depositing to a different card. If you have another card, you can see if it accepts MoneyPak and then try your deposit again.

Limits Per Prepaid or Bank Debit Card

Time period (rolling)	Dollar Amount	Number of MoneyPak Deposits
24 hours	$1,000	6
7 days	$1,000	8
30 days	$1,000	12

Limits Per MoneyPak Profile

Time period (rolling)	Dollar Amount	Number of MoneyPak Deposits
24 hours	$1,000	6
7 days	$1,500	10
30 days	$3,000	18

Limits for depositing funds to online accounts are set by the account provider. Check with your account provider for their limits.