If you think you have been scammed, please submit a fraud claim to Green Dot immediately. We will attempt to recover funds from fraudulent activity, but if the MoneyPak funds have already been transferred, we will not be able to refund that money to you.You should also contact your local police department as quickly as possible.
Keep your receipt. If we do recover any MoneyPak funds, we will require proof of purchase before any recovered funds can be returned to you. Important: Once you load cash to a MoneyPak, the MoneyPak number on the back of the package is the same as cash. Green Dot is not responsible for paying you back if you unsuspectingly give your MoneyPak number to a criminal who uses the MoneyPak.
Treat your MoneyPak number the way you treat cash. If you lose the MoneyPak or give the MoneyPak number to the wrong person and the MoneyPak is used, Green Dot cannot refund your money.Here are two easy tips for avoiding scams:1. Only give your MoneyPak number to someone you know, trust, and have met face-to-face.2. Always be suspicious if someone you don’t know personally asks you for a MoneyPak number. NO legitimate company or government agency will EVER ask you for a MoneyPak number.Scammers can be extremely convincing and will play on your fears and sympathies to try to get you to cooperate.Don’t let them scare or bully you.If you get a call from a business or government agency requesting payment via MoneyPak, hang up. If you think you may really owe money, call the business or agency directly.If you get a call from a person you don’t know saying they’re a relative needing money, hang up. Call someone else in your family close to that person to see if they really need help.If you get an email that looks suspicious, do not reply. Call or email the sender directly. Do not reply to the email or call any numbers provided in the email.
Please take a moment to review these common scams. Remember, you can stop every one of these by refusing to provide a MoneyPak number. Keep in mind, there are many variations, and you should always be suspicious if a stranger asks you for a MoneyPak number.•Utility ScamThe criminal claims that your utility bill is overdue. They threaten to shut off your electricity, gas, or other utilities if you don’t pay immediately.•Arrest Warrant Scam The criminal claims that there is a warrant for your arrest. Common reasons are failure to appear for jury duty and unpaid parking tickets. They may also claim that there is a warrant for the arrest of a friend or family member. They may threaten incarceration or increased fines if payment is not made immediately.•Kidnapping ScamThe criminal claims that they have kidnapped a member of your family. They threaten physical harm to that person if payment is not made immediately.•Tax ScamThe criminal claims that you owe taxes and payment must be made using MoneyPak. They may also threaten incarceration or additional financial penalties if the payment is not made.•E-Commerce ScamThe criminal is selling something online and requests MoneyPak as the form of payment. The item you purchased never arrives.•Loan ScamThe criminal claims that you are pre-approved for a loan, but you need to pay upfront fees in order to qualify for the loan and/or make the first two payments with a MoneyPak.•Bail ScamThe criminal claims that your friend or family member is in jail, or in trouble while travelling, and asks you to send them cash with a MoneyPak.•Bill Payment ScamThe criminal claims that your service will be shut off if you don’t pay a bill using MoneyPak. Alternatively, they claim to offer a promotion, and you can enter by giving them a MoneyPak number.•Lottery ScamThe criminal claims that you have won the lottery. To claim your money, you must pay fees or taxes using MoneyPak.•FBI Computer Virus Scam A notice on your computer states the FBI has locked your device due to criminal internet activity, and that you must make a payment using MoneyPak. Even if you pay, they will not unlock your computer.•Criminal Charges ScamThe criminal claims that you’re under investigation by law enforcement, and if you don’t pay with a MoneyPak, charges will be filed against you, resulting in incarceration.•Check Cashing ScamYou receive a check in the mail along with a letter that asks that you cash the check and send some of the proceeds back via MoneyPak. The check then bounces and the criminal does not return the funds that they received via MoneyPak.•Romance ScamThe criminal creates a fake profile on a dating site. They start a conversation with you, and eventually say they need a MoneyPak to help them move.•Job ScamThe criminal sends you a job offer, and claims that he needs a MoneyPak number to pay for the background check, work uniform, etc.