MoneyPak FAQ's

    • We Care About Your Money:

      Treat your MoneyPak number the way you treat your cash and your wallet. The best way to protect yourself from being ripped off is to be aware of common scams.

      7 Tips on How to Protect Yourself from Fraud:


      1. Never give your MoneyPak number to someone you don’t know.
      2. Never give receipt information about your MoneyPak purchase to another party.
      3. Use your MoneyPak only to reload your prepaid cards or accounts you control.
      4. Refuse any offer that asks you to buy a MoneyPak and share the number or receipt information by email or phone.
      5. To use your MoneyPak with PayPal or eBay or other online merchants, transfer the money to your PayPal account before you pay the merchant. Don’t email your MoneyPak number directly to any merchant.
      6. Don’t use the MoneyPak to pay taxes or fees to claim “winnings” on a foreign lottery or prize promotion. Unless it’s an approved MoneyPak partner, don’t use MoneyPak for any offer that requires you to pay before you get the item.
      7. Check this list of approved MoneyPak partners before you use your MoneyPak to pay.

      Please keep these 7 tips in mind when using MoneyPak. Green Dot is not responsible for the quality or non-receipt of any goods or services you buy using your MoneyPak.

    • Scam Alert


      • FBI Internet Scams

        You're on your computer surfing the internet when all of a sudden, your screen locks up with a message pretendig to be from the FBI or another federal agency. The message states that there has been a violation of federal law punishable by fines and penalties and directs you to pay them using a MoneyPak immediately or criminal charges will be filed and your computer will remain locked. You follow their instructions and pay them using a MoneyPak but your computer remains locked up and you realize this was a scam.
        Malware For more info on FBI Internet Scams, Click here.
        Learn how to protect yourself.

      • Lottery Scams

        You get a notice that you’ve won a lottery. You don’t remember entering, but then again, you might have. To collect your winnings, you have to pay fees or taxes, right away. Rather than send a check or wire the fees and taxes, you’re told to buy a MoneyPak for the right amount and simply send the numbers. But if you had to pay, it was a purchase – not a prize. You didn’t win anything. You’ve been scammed. Learn how to protect yourself.

      • Imposter Scams

        You get a call or an email from someone who claims to be a law enforcement officer, a government employee – even a relative. They say they need the money to help out a relative who is traveling in another country. They say the best way to help is to load a MoneyPak and give them the number so they can access the money. Report any communication from someone who wants you to fund a MoneyPak that you don’t control. Learn how to protect yourself.

      • Online Auction/Sale Scams

        Online ads for goods or services tell you to pay with a MoneyPak. So you do. But the goods or services don’t arrive; and the seller is unreachable. You’ve been scammed. Learn how to protect yourself.

      • Job Scams

        You apply for a job. You get the offer, but the company wants you to send money in advance to pay for a background check or the uniform you’ll need. You use a MoneyPak to pay, but the uniform doesn’t arrive, the job is a fake, and you’re out of the money. You’ve been scammed. Learn how to protect yourself.

      • Grant Fraud Scams

        You get a letter that says you’ve been selected for a $10,000 grant from Green Dot as part of a corporate grant program or assistance plan, along with a check for a few hundred dollars – or few thousand. The instructions say to deposit the check – it represents a commission you need to pay – and then to send back the numbers for MoneyPaks for the same amount to collect the rest of your “grant.” The check is fake, but you’ve already given the MoneyPak numbers, and you’ve lost your money. You’ve been scammed. Learn how to protect yourself.

      • Romance Scams

        You’ve been communicating with someone on a dating site and things start getting serious. You feel good about where the relationship is going when your new love interest tells you he/she is moving for a new job and needs you to send them some money. Shortly thereafter, you realize the relationship is a scam. Learn how to protect yourself.

      • Advance Payment Loan Scams

        You’re told that you are pre-approved to apply for a personal loan. But the lender says that to get the full amount you applied for, you need to make the first two payments to show good faith. You buy a MoneyPak to cover the amount, and give the lender your MoneyPak number. The loan never comes through, and the lender cannot be traced. You’ve been scammed. Learn how to protect yourself.

    • If You Are Aware of a Possible Scam:


      1. Alert Green Dot of a possible scam to help stop this from happening in the future.

      If You Believe You may be a Victim of Fraud:


      1. Call 1-800-GREEN DOT. Have your MoneyPak and receipt for reference.
      2. Contact your local police department.

      If you give your MoneyPak number to a criminal, Green Dot is not responsible for paying you back. Learn how to protect yourself.